Use this guide to understand the possible reasons for QR Codes not getting activated even after starting the subscription on Scanova QR Code Generator.
The inactivity of the QR Codes can be due to the fact that the QR Codes have been created from an account registered with a different email id and the subscription is purchased from a different email id.
You can check and confirm if the QR Codes have been created from a different account and reach out to us at firstname.lastname@example.org. We will transfer the QR Codes to your account which has an active subscription.
Also, if you don't remember the email id which was used to create the QR Codes, you can share the QR Code image and we will let you know about the linked account.
If you still have questions related to this topic, feel free to reach out to our customer relations team at email@example.com.