Use this guide to understand what is displayed in the Ticket Validator app after the scan of the tickets created using Ticket Generator
You can download and install the Ticket Validator app from Google Play or App Store on your phone.
To validate tickets, you need to first ensure that you’re authorized to do so, i.e. you should either be an account admin or an event coordinator.
After that, open the Event in the Ticket Validator app and point at the QR Code printed on the tickets for a few seconds.
A pop-up will appear, showing whether the ticket is valid, invalid, or duplicate.
If the ticket is scanned for the first time a pop-up will appear as 'Valid Ticket'.
B. Used Ticket
When an already used ticket is scanned again, the app will display the status as 'Used Ticket'.
Please note, the coordinator will have the option of 'Grant Re-Entry' or 'Mark as Duplicate'. If the coordinator marks the ticket for re-entry, the ticket will once again have a 'Valid' status on the next scan.
C. Invalid Ticket
If the event gets expired, or you have selected an event that doesn't correspond to the ticket being scanned, or if the Admin deactivates the ticket manually, the Ticket Validator app will display the ticket status as 'Invalid Ticket' after the ticket scan
You can refer to this Guide to know about the deactivation of tickets: Can I Deactivate Tickets?
If you still have questions related to this topic, please feel free to reach out to the customer relations team at firstname.lastname@example.org.