Use this guide to understand why the captured leads are lower than the total number of scans in your Scanova QR Code Generator dashboard.
It is possible that the total number of captured leads are lower than the total number of scans on the same QR Code. This happens when someone close the browser window without filling the Leads Form. When someone scans a QR Code with Leads form attached with it, they see the landing page of the Leads form in their browser window. If they close the browser window without interacting with the leads form, then it will count as a scan and increase the Total Number Of Scans in the Analytics section but it will not count as a captured lead.
Note: If someone clicks on the Skip button without filling the Leads Form, that will still count as a captured lead.
You can refer to this article for setting up the Leads Form: Lead Generation: Know 'Who is scanning QR Codes'
If you still have questions related to this topic, feel free to reach out to our Customer Relations team at support@scanova.io.