Use this guide to understand how to change the 'Reply To' contact details while generating tickets using the web application Ticket Generator.
Please note that the purpose of adding a contact email is to allow your guests to contact you in case of any further assistance, here's how you can change it.
The following are the steps:
- Login to your Ticket Generator account
- Select the Event from 'My Events'
- Click on 'Create New Tickets'
- Select Design
- Click on "Generate & Send" Delivery Method
- Select Email/SMS/ WhatsApp
- Scroll Down to 'Add Contact Details'
Here, by clicking 'View Email Content' you'll see that your registered email address has already been added as a 'Reply-To' contact however you'll have the option (pen icon) to edit the email address.
As you add the new email address, You will be asked to enter the One-time password (OTP) which will be valid for 30 minutes and you'll receive the OTP within 60 seconds on the updated email address
Upon entering OTP and clicking verify, you'll see that the Reply-To email has been changed by clicking on 'View Email Content'
If you still have questions related to this topic, feel free to reach out to our customer relations team at firstname.lastname@example.org.