This article provides an overview of the refund policy for Scanova QR Code Generator users.
Scanova offers a transparent refund policy to ensure customer satisfaction. Refund requests are considered under specific conditions, and the process is clearly outlined to help users understand eligibility criteria.
In general, the tool's refund policy states that refunds will NOT be granted in common scenarios such as:
- A QR Code campaign ends prematurely, and the QR Codes are no longer needed
- The results of a QR Code campaign do not meet expectations, leading to its termination
- The Scanova QR Code Generator does not meet expectations
This policy is in place due to the following reasons:
- The tool offers a 14-day free trial, allowing users to sign up and create up to 5 Static and Dynamic QR Codes at no cost
- Users have the flexibility to choose between monthly and annual plans based on their needs. See Plans and Pricing for more details
A refund will be issued only in the following exceptional cases:
A. Case 1: Unintended Payment Due to Auto-Renewal
When a subscription is purchased with Scanova, auto-renewal is enabled by default to ensure the account and Dynamic QR Codes remain active, preventing any disruption for end-users who scan the QR Codes. However, the option to cancel auto-renewal is provided at the time of purchase, and it can also be disabled at any time through the subscription settings.
The auto-renewal can be disabled by following this path: Login to Scnova Account > Subscription > Cancel auto-renewal > Enter Password.
In exceptional cases, if auto-renewal is not deactivated and a charge is made, a refund request can be submitted by notifying us within the specified timeframe. The timeline for requesting a refund depends on the subscription plan
The refund will be processed within 24 hours, and the amount will be credited within 7-10 working days.
B. Case 2: Recurring Technical Issues with Scanova
In the unlikely event of technical issues with the Scanova QR Code Generator that impact QR Code campaigns, the technical team can be contacted at support@scanova.io, and efforts will be made to resolve the issues as quickly as possible.
The Customer Relations Team offers 24/5 support (Mon-Fri) via live chat, email, phone, or scheduled video conferencing. If necessary, an escalation matrix can be provided for use if the support team does not respond promptly.
If the issue remains unresolved or multiple technical issues occur, a refund may be requested. Each request will require management approval and will be addressed on a case-by-case basis
If you have any further questions or concerns related to Scanova QR Code Generator's refund policy, feel free to reach out to our customer relations team at support@scanova.io