This article explains how to check Scanova's uptime status, what to do if the service appears to be down, and steps to take if the Scanova dashboard is not responding.
A. How to Check Scanova’s Uptime Status
Scanova provides a reliable service with high uptime. However, in case of any concerns, users can check the current status of Scanova's uptime by visiting the Scanova Status Page from:
A1. Home Page of Scanova
- Go to home page of Scanova QR Code Generator
- Scroll down under Resources click on Status
A2. From Scanova Helpdesk
- Go to Scanova helpdesk page
- Click on the Status button
B. Is Scanova Down?
If Scanova is inaccessible or experiencing issues, first check the Scanova Status Page as mentioned above. If the platform is marked as operational but issues persist, follow these steps:
- Clear Browser Cache: Sometimes, local browser cache can interfere with website performance. Clear your browser cache and try logging in again
- Try a Different Browser or Device: Test the Scanova website on a different browser or device to ensure the issue isn’t specific to the current setup
- Check Internet Connectivity: Ensure the internet connection is stable and functioning properly
C. What to Do If the Scanova Dashboard Is Not Responding
To enhance website performance and ensure the Scanova dashboard functions properly, it is recommended to clear the browser's cache and cookies. This simple troubleshooting step often resolves issues and allows for smoother website operation.
Please follow the instructions below for the most commonly used browsers:
C1. Google Chrome:
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On your computer, open Chrome
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Click on the three vertical dots in the top-right corner of the browser window
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Select "More tools" and then "Clear browsing data"
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Choose the desired time range or select "All time" to clear everything
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Ensure that "Cookies and other site data" and "Cached images and files" are selected
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Click "Clear data" to start the process
C2. Mozilla Firefox:
- Open Firefox on your computer
- Click on the three horizontal lines in the top-right corner of the browser window
- Select "Settings" and then go to the "Privacy & Security" tab
- Under "Cookies and Site Data," click on "Clear Data"
- Ensure that "Cookies and Site Data" and "Cached Web Content" options are checked
- Click on "Clear" to clear the selected data
C3. Safari:
- Open Safari on your computer
- From the top menu, click on "Safari" and select "Preferences"
- Go to the "Privacy" tab
- Click on "Manage Website Data"
- Select "Remove All" to delete all stored website data, including cookies and cache
- Confirm your action by clicking "Remove Now."
After completing the cache and cookie clearing process, restart the browser and try accessing the website again. In most cases, this resolves responsiveness issues and provides a smoother browsing experience.
If the problem persists or if you still have questions related to this topic, feel free to reach out to our support team at support@scanova.io