Use this guide to know if you can get a refund by returning the credits of our tool QR Batch.
The payment for the QR batch is made before the batch starts processing. So, once your QR Code batch gets successfully processed, you cannot get a refund.
However, In case the problem persists and your batch doesn't progress, we'll initiate the refund or we will create a new batch from the backend without any extra charges.
Also, if you have unused credits in your account, and you are sure that you are never going to utilize them, then you can reach out to our support team for getting refund on a pro-rata basis.
If you have any additional questions in regards to this feature, reach out to the customer relations team at qrbatch.support@scanova.io.