Use this article to know how to recover your account in case you have forgotten your password.
Note: This is only applicable for users who set up their account with their email ID and password. This is not applicable for users with 'Google Signup'.
Follow the below steps in case you have forgotten your password:
- Click on 'Forgot Password' option below the Login credentials Tab
- You will be asked to enter your registered email ID with Scanova on which you'll receive the password reset link
- Click on 'Continue'
- Check your Email for the password reset mail
- The email body will look like this
- Click on 'Reset'
- You'll then be redirect to the page where you can enter your new password
- Post entering your new password, click on 'Continue'
- You'll now be able to Login into your Scanova Account with your registered email ID and the new password
If you don't receive the password reset email even after multiple attempts, please reach out to our support team at firstname.lastname@example.org.