Use this guide to know how you can get a refund of a payment made via QR Batch.
In general, no refund will be made for batches that were successfully processed. This is because you're provided with a free sample of the batch (1 QR Code or 1 label sheet) to allow you to test if the output will be as per your requirements.
However, in case you face one of the two issues below, we may approve a full refund:
- Case 1: The batch took unreasonably long time to process and the customer relations team was unable to assist within 24 hours, causing disruption in your timelines
- Case 2: The batch processed successfully but generated QR Codes were not scanning, despite the sample QR Code working correctly
- Case 3: The labels batch processed successfully but there was error in the layout and the customer relations team was unable to assist within 24 hours, causing disruption in your timelines
If you still have questions related to this topic, feel free to reach out to our customer relations team at firstname.lastname@example.org.