Yes. Payment will be adjusted depending on if you upgrade or downgrade your plan.
Case 1: Downgrade Plan
In case you have validity of your previous subscription, we will extend the validity of your new subscription to a period equivalent to the credits remaining from the previous subscription.
For example, say you have subscribed to the Standard Plan for 1-year (worth $420) and used your account for 6 months (worth $300 as per pricing tables—$50 x 6). You now wish to downgrade to the Lite plan. As you have $120 credits remaining ($420-$300), we will give you a Lite subscription for a total of 11 months ie. 1 Year Subscription (worth $108) and 1-month additional subscription (worth $15).
After you downgrade, simply reach out to our customer relations team at support@scanova.io and your new subscription validity will be extended.
Case 2: Upgrade
In case you have validity of your previous subscription, we:
- Can offer a discount coupon equivalent to the credits remaining from your previous subscription. You can use this coupon during purchase of your new subscription. To get the coupon, reach out to our customer relations team at support@scanova.io before you make the upgrade
- Can offer to extend the validity of the new subscription by a time period equivalent to the credits remaining from your previous subscription. After you upgrade, reach out to our customer relations team at support@scanova.io for extension of validity
- Cannot offer any refunds
If you still have questions related to this topic, feel free to reach out to our customer relations team at support@scanova.io.