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Quick Ticket: How to quickly send Single Tickets for an event

  • Updated

Use this guide to understand how to quickly send Single Tickets in the online application Ticket Generator. 

A. About the feature—Single Ticket

The Single Ticket feature in Ticket Generator helps users in two different ways:

  1. Download/Send Single Event Ticket: The feature allows you to create single event tickets in a few easy steps. This is particularly helpful when you have created and distributed tickets to your guests but you now need some on-the-spot tickets (say for walk-ins). With the help of this feature, there will be no need to follow the entire process of creating a whole batch of tickets again
    • Note that for each new ticket generated via this feature, you will be charged one ticket credit
  1. Resend Event Ticket: The feature also allows you to resend existing tickets. A situation may arise where a guest claims to have not received the original ticket or is now lost/deleted. Using this option, you can search for the ticket and send it again via email/SMS. 
    • Note that in this case you will NOT be charged an extra credit. However, there is a limit of upto 5 resends per ticket 

B. Download/Send a Single Ticket for an Event

Here is how to create and download/send a Single Ticket for an event: 

  1. Login to your Ticket Generator Account
  2. Click on Create Tickets > Single from the left-sidebar via your account dashboardSingle_TG.png

  3. Select the event you want to create the ticket for
  4. In the Choose Action step, click on New Ticket
  5. In the Choose Delivery Method, choose between Download Ticket or Send Ticket as per your requirements
  6. Next, you’ll have to proceed as per the option you’ve selected
    • In case you choose the Download Ticket option, you’ll have to click on Generate & Download. Note that you may also have to enter variable information (ticket information) if it was part of the ticket designNew_Ticket_-_generate_and_download.png

    • In case you choose the Send Ticket option, you’ll be required to enter the guest’s email and phone number followed by clicking Generate & Send. Note that you may also have to enter variable information (ticket information) if it was part of the ticket designSend_ticket_-_email.png

  7. Note that it will require one credit

C. Resend Event Ticket

Here is how to Search and Resend a ticket for an event: 

  1. Login to your Ticket Generator Account
  2. Click on Create tickets > Single from the left-sidebar via your account dashboard
  3. Select the event for which you want to Resend a Ticket
  4. In the Choose Action step, click on Resend Ticket
  5. From the search bar that appears, choose your preferred mode of searching the ticket—Ticket ID, Email ID, or Phone Numberresend_a_ticket.png

  6. Enter the information you have and click on the Search button. You will then see the search results which ticket information in each result
  7. Click on the View button from the ticket that you were looking for
  8. You can now resend the ticket to the original recipient (via Email/SMS) and email it to others as well (to get a copy of the ticket in case the original recipient doesn't receive it again)
  9. Note that the ticket will be sent to your guest and you will not be charged extra for this process

If you still have questions related to this topic, please feel free to reach out to the customer relations team at support@ticket-generator.com.