This report provides details of the outage experienced by Scanova QR Code Generator's customers between Aug 30 and Aug 31, 2019.
Note from the CEO
My name is Gautam Garg and I am responsible for running Scanova in the capacity of CEO.
This is to inform that some of our customers and their end customers (people who scan the QR Codes) may have faced disruption of services—such as printed Dynamic QR Codes not redirecting to content—intermittently between Aug 30 and Aug 31, 2019.
This outage was caused during one of our regular security upgrades. Our engineering and support team was closely monitoring the issue during this period and was finally able to isolate and resolve it on Saturday, Aug 31.
While we understand that online software systems cannot be perfect, we strive to ensure that such incidents are negligible. We will be taking this incident as an opportunity to further strengthen the efficiency of our system’s infrastructure and testing processes.
If you or your end customers were unable to use our QR Codes during this period due to the incident, I sincerely apologize.
If you have any questions or concerns, feel free to reach out to us at firstname.lastname@example.org.
Thanks and Regards,