If you're using Scanova QR Code Generator and have created Event/Wedding QR Code, you should use this guide to understand why the number of RSVPs can be less than the number of scans.
- The number of scans that you see on the Analytics page shows the count of how many times users have scanned your QR Code and viewed the landing page
- Note that every time the landing page is loaded, irrespective of whether the same user scanned the QR Code again or the user simply refreshed the page, it will be counted as a scan
- RSVPs are sent only if the user has selected a response (accept/decline) and clicked on Submit button. So, it might be possible that the users scanned your QR Code, viewed the landing page but didn't choose to submit a response
In such cases, you'll notice that the number of RSVPs is less than the number of scans.
If you still have questions related to this topic, feel free to reach out to our customer relations team at firstname.lastname@example.org.